Per week
Hopsta is a brand new way to bundle your electricity and broadband that’s made especially for apartments. There’s one fixed weekly price for all your electricity and broadband data regardless of how much you use. It’s super easy, you can join in less than a minute, and then when you’re connected you just pay as you go.
No contracts, no credit checks, no worries.
No need to worry about how much electricity or broadband data you’re using. They’re both unlimited* while you’re purchasing from us. *Extreme Use Policy applies.
Prepay our low weekly charge, and relax knowing you’re not going to get any surprises.
You can prepay from as little as one week, right up to six weeks. It's your choice, with no surprises.
You can stay as long or short as you like. Just buy week-to-week as you choose.
Pay and finishPlease Note: If your power is off - we can only process a connection for you during normal working hours.
Proceed to paymentPay securely using DPS Payment Express.
Please contact Vector on 0508 832 867 for further assistance
If you are having problems with your power or broadband connections, fill in this form and we'll investigate and be in contact.
Oops, failed to send your request, please try again.
Submit
Your request was successfully sent.
Our service is pretty simple. All we’ve got is a weekly charge that we ask you to prepay. For that, we’ll supply you with unlimited electricity and broadband data for the period you’re paid up for. Right from the time you join, you can choose to prepay for between one and six weeks of service. From there you can choose to continue prepaying in one to six week blocks, to keep your services with us. You can continue for as long (or short) as you like.
Yes, once you have purchased a period, no matter how much you use you will not have to pay anymore for that period. However if your usage is unusually high compared to a typical apartment we will let you know. Should you continue to use significantly more than typical then we may choose to offer a higher price for your next purchase.
Hardly anything. After you’ve chosen your apartment, all we need is a few simple details and your email address. We will email you payment confirmations and reminder emails telling you when your paid weeks are due to expire. Signing up should only take a minute.
Payments are made by credit card via our website (no surcharges apply). Just choose your apartment from the apartment selector, and make a payment to continue your services with us.
We’ll send you email reminders that your paid weeks are about to run out. You can also come back to the Hopsta website, choose your apartment and see when your paid weeks are going to expire. You’re also able to purchase more weeks to continue your services, by choosing your apartment from the apartment selector and making a credit card payment.
Just like if you no longer want to receive your services from us, or are moving out, your services will stop working once your paid weeks run out. To start your services up again, just visit our website, choose your apartment in the apartment selector and we’ll start your services again. Please Note: There may be a delay in restarting your services, depending on how long they have been inactive for and when you restart.
Just stop paying for more weeks. We’ll disconnect your services when your paid weeks come to an end.
Only weekly purchases are available. When you run out of prepaid weeks then we’ll cancel your services. Refunds are not available. You have the flexibility to control how many weeks you purchase.
Right now, we’re starting with certain apartment types in a few buildings and Hopsta only supplies to apartments under 60m2. We’re busy connecting more apartments and buildings all the time, if your apartment is not listed and you feel we should know about it, please contact our team and we can look into this for you.
Please check your main switch inside your apartment is turned on. If the power is still not working please call Vector directly on 0508 832 867 or check Vector's outages https://help.vector.co.nz/address
Hopsta is available normal business hours to get the process started, we will endeavour to have you connected as soon as possible. Power services can usually be reconnected within the next working day. Fibre services can usually be reconnected within the next 1-2 working days. Broadband over Copper Lines can typically take 2-3 business days for an issue free connection.
If your power has been disconnected we will contact you to confirm a time that someone can be present for up to 4 hours. It is a safety requirement that someone must be present at the property for a power reconnection to occur.
If a contractor is needed to visit the site for a manual reconnection we will need a Contact Person/Building Manager who can access your meter room in your building. A manual reconnection can take a little bit longer but Hopsta will do our best to advise the contractor your available time slots.
Please check your Fibre Ready connection guide to ensure the Chorus ONT box and your modem are plugged in correctly. Reboot your ONT & Modem by turning the power off at the wall and wait 1 - 2 minutes before turning the power back on. You will need to wait 2 -3 minutes after you turn the ONT and Modem back on before you check to see if the Internet is working again.
Please go to www.hopsta.co.nz and enter your apartment from the apartment selector and tick the box to fill out a form which will be sent to our technical support team in Auckland.
If you ever have a complaint please contact us. Our aim is always to act in good faith to resolve any problems quickly. Once we receive your email we will: Send you a proposed a solution (which maybe to do nothing) or request further information to help us assess your problem. If the complaint relates to electricity the proposed resolution will include details about utilities disputes. Once we have proposed a solution you will need to either: Confirm your acceptance of the solution; or Provide us with details as to why the solution is not acceptable. If you don’t accept our proposed solution we will either: Propose an alternate solution; or Inform you that no alternate solution will be offer. If you’re complaint relates to electricity and you are not satisfied with the outcome or it has taken more than 20 working days, you can have it referred to the Utilities Disputes Scheme. This is a free and independent electricity complaints resolution service. This service only applies to complaints relating to electricity. To refer your complaint contact Utility Disputes: Utilities Disputes Limited PO Box 5875 Lambton Quay Wellington 6145 Freepost 192682 Free phone: 0800 22 33 40 Fax: 0800 22 33 47 Email: info@utilitiesdisputes.co.nz Website: http://www.utilitiesdisputes.co.nz/ Nothing in this process reduces or takes away any rights you may have under the Consumer Guarantees Act 1993, or your right to make a claim to a court, or disputes tribunal. If you have any other questions or to find out more please contact us.